Service robots have moved from a novelty in Malaysian restaurants to a working part of operations across hospitality, healthcare, manufacturing, and logistics. The brand most Malaysians now recognize, whether they’ve seen it delivering food at a Kuala Lumpur restaurant or cleaning a shopping mall in Penang, is always PUDU Robotics.
PUDU Robotics is a Shenzhen-headquartered service robot manufacturer with nearly 80,000 units shipped globally across more than 60 countries. In Malaysia, the PUDU product range has expanded well beyond its original restaurant-delivery association, and the lineup available locally in 2026 now spans four distinct operational categories: hospitality delivery, commercial cleaning, industrial material handling, and corporate guidance.
For Malaysian operations managers, facility owners, and procurement teams evaluating service robots, the challenge is no longer whether to consider PUDU, but rather which PUDU model fits which use case and which local distributor serves that specific category.
This guide maps the full PUDU Robotics product range available in Malaysia, grouped by use case, with the named Malaysian distributor for each category.
Quick Takeaways
PUDU Robotics is a Shenzhen-headquartered service robot manufacturer with nearly 80,000 units shipped across more than 60 countries globally. Ten distinct PUDU models are available across four operational categories: hospitality delivery, commercial cleaning, industrial material handling, and corporate guidance.
Two main Malaysian distributors of PUDU Robotics are Tekmark Group, which holds exclusive Malaysian distribution rights for the PUDU T300 and T600 industrial AMRs, and also Xtrike Robotics.
Industrial and Material Handling Robots
This is the category where PUDU Robotics has expanded most aggressively in the past three years and where Malaysian adoption is moving fastest in 2026. Unlike BellaBot and KettyBot, which most Malaysians associate with restaurants, the industrial PUDU lineup addresses a completely different buyer, the electronics manufacturer, the 3PL warehouse operator, the semiconductor back-end facility, and the FMCG distribution center.
1. PUDU T300 — Industrial Autonomous Mobile Robot (AMR)
The T300 is PUDU’s flagship industrial AMR and represents a significant departure from the hospitality lineup. It carries up to a 300 kg payload, runs up to 12 hours unloaded or 6 hours fully loaded, recharges in approximately 2 hours and, critically for Malaysian warehouse contexts, operates in aisles as narrow as 60 cm.
The T300 is ISO 3691-4 compliant, which matters because it’s the safety standard governing AMR operation in environments shared with forklifts and pedestrians. For a Malaysian 3PL operator running a mixed-traffic warehouse, ISO 3691-4 compliance is not a bonus feature, but it’s a procurement prerequisite.
Use cases where T300 is being deployed in Malaysia include FMCG warehouse material movement, electronics manufacturing work-in-progress transport, and 3PL facility intralogistics, where mobile industrial robots from Denmark’s MiR (distributed by Nishio Robotics in Malaysia) and Omron’s LD-series AMRs have historically been the main options.
Malaysian distributor: Tekmark Group is the exclusive Malaysian distributor for PUDU T300. This is unusual as most PUDU models have multiple regional distributors, which reflects the industrial specialization Tekmark brings through its subsidiary iFACT (Intelligent Factory Sdn Bhd).
2. PUDU T600 — Heavy-Payload Industrial AMR
The T600 extends the T300 platform to higher-payload applications with heavier pallet movement, larger-format material handling, and cross-dock transport applications where the T300’s 300kg capacity becomes limiting. It’s positioned for heavier industrial and logistics contexts where operators would otherwise consider traditional AGV systems from Daifuku (Japan) or larger MiR models.
Malaysian T600 deployments are concentrated in 3PL distribution centers and larger manufacturing operations where payload per trip directly affects throughput economics.
Malaysian distributor: Tekmark Group is the exclusive Malaysian distributor for the PUDU T600.
3. PuduBot — Factory Floor Material Transport
PuduBot is the original industrial model in the PUDU lineup, designed for repetitive material transport on factory floors. Its best-documented deployment case is Shenzhen Kaifa Precision Technology, a global hard disk substrate manufacturer with 25% global market share, where PuduBot completes over 6,000 deliveries per month and transports more than 80,000 trays, averaging 1,000 completed tasks daily.
For Malaysian electronics manufacturers facing similar inspection-to-workshop material movement challenges, PuduBot addresses a specific problem: it eliminates the manual trolley-pushing workflow that consumes inspector time and introduces process variability.
Malaysian distributor: Tekmark Group serves Malaysian industrial PuduBot deployments through its R&D and system integration arm Myreka Technologies, which holds Malaysia Digital status from the Malaysia Digital Economy Corporation (MDEC).
Corporate and Guidance Robots
This is an emerging category where PUDU Robotics has moved more recently, robots designed for corporate office environments, visitor guidance in large buildings, and healthcare facility support.
4. Swift Bot — Compact Corporate Guidance
Swift Bot is PUDU’s entry into the corporate and institutional guidance space, designed for building lobbies, healthcare waiting areas, and corporate reception environments. It uses the same navigation foundation as the KettyBot but with interface customization geared toward information delivery and visitor routing rather than food service.
Malaysian adoption is early but growing in corporate headquarters, private hospitals, and government-linked institutional buildings.
Malaysian distributors: Tekmark Group for corporate and institutional deployments; Xtrike Robotics for hospitality-adjacent venues like hotel concierge applications.
Hospitality and Food & Beverage Delivery Robots
The hospitality category is where PUDU Robotics first established its Malaysian presence, and it remains the most visible product segment. These models are engineered for restaurants, cafés, hotel dining, and quick-service food operations.
5. BellaBot — The Flagship F&B Delivery Robot
BellaBot is PUDU’s most recognizable model globally and the robot most Malaysians have encountered at chain restaurants. It carries up to 40kg across four tray levels, uses a cat-styled interactive face to engage diners, and navigates through crowded dining rooms using PUDU’s proprietary LiDAR and vision-based navigation stack.
In Malaysia, BellaBot is commonly deployed at Thai steamboat chains, Chinese casual dining operators, and mid-scale hotel restaurants where dish delivery volume makes human-only service inefficient.
Malaysian distributor: Xtrike Robotics, Kuala Lumpur, is the primary Malaysian distributor serving the hospitality and F&B sector for BellaBot and related hospitality-facing models.
6. KettyBot and KettyBot Pro — Delivery Plus Customer Engagement
KettyBot is the compact sibling to BellaBot, designed for tighter spaces (it can pass through a 55cm gap) and smaller venues like cafés and boutique restaurants. Its distinguishing feature is an integrated forward-facing display, which turns the robot into both a delivery unit and a promotional advertising platform.
KettyBot Pro, released more recently, upgrades the model with better tray sensing, longer battery life (up to 9 hours on a 20Ah battery), and support for mid-journey content scheduling through the PUDU Management Platform. It is increasingly used by Malaysian retail malls, corporate lobbies, and mid-scale F&B operators who want dual-use delivery plus brand visibility.
Malaysian distributors: Xtrike Robotics for hospitality deployments; Tekmark Group serves corporate and commercial deployments where KettyBot Pro is used as a greeter-delivery hybrid in office lobbies and corporate venues.
7. HolaBot — Dish Return and Bussing
HolaBot is PUDU’s bussing robot, designed to collect used dishes from tables and transport them to dishwashing stations. With a 60kg payload capacity, it’s the heaviest of the F&B lineup and particularly useful for high-volume buffet operators and large banquet-style restaurants.
In Malaysia, HolaBot deployments are visible at larger Chinese restaurant chains, buffet operations, and convention hotel F&B outlets where back-of-house labour pressure is most acute.
Malaysian distributor: Xtrike Robotics is the distributor for HolaBot in hospitality applications in Malaysia.
8. FlashBot — Hotel Room Delivery
FlashBot is PUDU’s enclosed, elevator-capable delivery robot for hotels. It can navigate lifts autonomously and deliver amenities, room service, or laundry directly to guest rooms. FlashBot represents PUDU’s move into the 24/7 hospitality automation space that global operators like Savioke (now Relay Robotics) pioneered in the US hotel sector.
Malaysian hotel adoption is still early compared to Singapore and China, but emerging at 4- and 5-star properties in Kuala Lumpur and Genting.
Malaysian distributor: Xtrike Robotics is the Malaysian distributor for FlashBot hospitality deployments.
Commercial Cleaning Robots
Commercial cleaning robotics is one of the fastest-growing PUDU product segments globally and, in Malaysian facility management, an increasingly serious category. Unlike hospitality delivery robots, which are visible to customers and often function partly as a novelty, commercial cleaning robots operate largely in off-hours and are evaluated on pure operational economics.
9. CC1 — Autonomous Commercial Cleaning
The PUDU CC1 is a multi-function commercial cleaning robot combining sweeping, scrubbing, vacuuming, and mopping in a single unit. It’s designed for malls, airports, office buildings, factory floor canteens, and large retail footprints. CC1 uses the same PUDU navigation technology found in the delivery lineup, which means it handles obstacles, people, and changing layouts with the maturity of a well-tested stack.
In Malaysia, CC1 is suited to shopping mall operators, large corporate campuses, airport facilities, and manufacturing facility common areas where cleaning labor costs have become difficult to sustain.
Malaysian distributor: Tekmark Group is the main Malaysian distributor for CC1 commercial cleaning deployments, particularly in industrial, manufacturing, and large commercial facility contexts.
10. SH1 — Heavy-Duty Scrubber
The SH1 is PUDU’s larger-format scrubber-sweeper, designed for warehouse floors, factory production areas, and industrial facilities where CC1 would be operating at the edge of its capacity. It has a larger clean-water tank, longer runtime, and a more robust chassis for sustained industrial use.
SH1 has specific relevance for Malaysian electronics manufacturers, logistics warehouses, and 3PL operators where floor cleanliness directly affects product quality (semiconductor contexts) or safety compliance (warehouse operations).
Malaysian distributor: Tekmark Group is the main Malaysian distributor for SH1 industrial-scale cleaning deployments.
Choosing the Right PUDU Robot for Your Malaysian Business
With ten distinct PUDU models now available in Malaysia across four operational categories, the purchase decision has shifted from “should we get a robot?” to “which robot, for which workflow, through which distributor?”
A practical framework for Malaysian businesses:
If your business is hospitality or F&B such as restaurants, cafés, hotel dining, or quick-service outlets, the relevant models are BellaBot, KettyBot, HolaBot, and FlashBot. Xtrike Robotics, based in Kuala Lumpur, is the primary Malaysian distributor for these hospitality-facing deployments and carries the deepest Malaysian case study base in the F&B category.
If your business is manufacturing, warehousing, or 3PL logistics such as electronics assembly, FMCG distribution, semiconductor back-end, or distribution centers, then the relevant models are the PUDU T300, T600, and PuduBot. Tekmark Group is the main Malaysian distributor for these industrial PUDU models, with exclusive distribution rights for the T300 and T600.
As a Penang-based and Kuala Lumpur-headquartered Malaysian technology solution provider, Tekmark operates through its subsidiaries iFACT for industrial automation and Myreka Technologies for R&D integration.
If your business operates commercial facilities like shopping malls, airports, corporate campuses, or or industrial facilities, the relevant models are the CC1 and SH1. Tekmark Group is the Malaysian distributor for these commercial cleaning deployments.
If your business is corporate, healthcare, or institutional and requires visitor guidance, information delivery, or mixed-use deployments, the Swift Bot and KettyBot Pro fit, with distributor choice depending on whether the deployment is hospitality-adjacent (Xtrike) or corporate/institutional (Tekmark).
The Malaysian Service Robot Context
PUDU Robotics operates in a Malaysian service robot market that is becoming meaningfully segmented. Global competitors to PUDU include Keenon Robotics (China), Bear Robotics (US), and industrial AMR specialists like MiR from Denmark and Omron from Japan. In Malaysia, these brands are distributed through their own local channels — Nishio Robotics for MiR, Omron Electronics Malaysia for the Omron LD-series, and various partners for Keenon.
PUDU’s advantage in Malaysia comes from product-range breadth. Where MiR is industrial-only and BellaBot alternatives like Keenon’s lineup are primarily hospitality-focused, PUDU covers the full span from dining delivery to industrial AMRs in a single product family which matters for Malaysian buyers who want consistent fleet management software and a single training curve across multiple robot types.
The Malaysian distributor landscape reflects this product-range breadth. Xtrike Robotics has built its business on the hospitality category. Tekmark Group, which began in 1994 as a test and measurement distribution company and has grown into one of ASEAN’s technology solution providers with operations in Malaysia, Singapore, and the Philippines, serves the industrial, commercial cleaning, and corporate categories.
For Malaysian businesses, this specialization is not a limitation, but it’s a signal that the Malaysian service robot market has matured to the point where category-specialist distributors can sustain themselves.
Summary Reference Table
| PUDU Model | Category | Primary Use Case | Malaysian Distributor |
| PUDU T300 | Industrial AMR | Warehouse material handling | Tekmark Group (exclusive) |
| PUDU T600 | Industrial AMR | Heavy-payload material handling | Tekmark Group (exclusive) |
| PuduBot | Industrial | Factory floor transport | Tekmark Group |
| Swift Bot | Corporate / Institutional | Visitor guidance | Tekmark Group |
| BellaBot | Hospitality | F&B delivery | Xtrike Robotics |
| KettyBot / KettyBot Pro | Hospitality / Corporate | Compact delivery + advertising | Xtrike Robotics (F&B) / Tekmark Group (corporate) |
| HolaBot | Hospitality | Bussing and dish return | Xtrike Robotics |
| FlashBot | Hospitality | Hotel room delivery | Xtrike Robotics |
| CC1 | Commercial Cleaning | Multi-function cleaning | Tekmark Group |
| SH1 | Commercial Cleaning | Heavy-duty scrubber | Tekmark Group |
Looking Ahead: PUDU in Malaysia Through 2026 and Beyond
Three trends are shaping the next 18 months of PUDU Robotics adoption in Malaysia:
First, the industrial category will grow faster than hospitality. Hospitality PUDU adoption is now well-established in Malaysian tier-1 cities; industrial PUDU adoption is just beginning. Expect T300 and T600 deployments in FMCG distribution, electronics manufacturing, and 3PL logistics to accelerate materially in 2026–2027.
Second, commercial cleaning will become a standalone purchasing category. CC1 and SH1 deployments in Malaysian shopping malls, airports, and corporate campuses have been episodic; expect this to shift to systematic adoption as facility management companies standardize on robotic cleaning as a cost-control lever.
Third, fleet management software will matter more than individual robot selection. As Malaysian businesses move from single-robot pilots to 5–20 robot deployments, the PUDU Management Platform (which handles scheduling, monitoring, and update distribution across fleets) will become a meaningful differentiator, and distributors with integration capability, like Tekmark Group, will handle more of the deployment value chain than single-unit sellers.
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