We’ve known that the Note 7 battery has some major issues – and surprisingly, Samsung is quick to respond to this issue. Till today, Samsung has 35 cases of explosions, and it’s only gonna get worse if Samsung doesn’t fix the Note 7 battery issue. In light of this issue though, Samsung came out with an official statement regarding this issue. They’re actually going to replace all affected Note 7 batteries. They’re really taking this seriously.
Kudos to Samsung – and this is their official statement for this issue too.
SAMSUNG MALAYSIA ELECTRONICS (SME) OFFICIAL MEDIA STATEMENT
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Customers may contact Samsung Malaysia Careline at 1-800-88-7799 for further enquiries of their current Galaxy Note 7 device before replacement takes place.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We will work to ensure the replacement experience is as convenient and efficient as possible.
UPDATE: Samsung Malaysia’s statement
They just sent us an email regarding the replacement program for all Malaysian Note 7 owners regarding the battery issue. Key takeaway point here is being that replacement for Galaxy Note 7 starts 29th September 2016 in Malaysia. Customers are encouraged to contact the Samsung Malaysia Careline at 1800-88-7799 for further assistance.
Again, here’s the brand new official statement from Samsung regarding the Note 7 battery issue.
Samsung Urges Galaxy Note 7 Users to Immediately Participate in the Replacement Program
Just over a week ago, Samsung Electronics announced a global replacement program for the Galaxy Note 7 as a precautionary measure due to a battery cell issue. Since then, we have been working hard to expedite product shipments in order to fulfill that exchange program and reduce any inconvenience for our customers. “We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.”
Although there have been only a small number of reported incidents, Samsung is taking great care to provide customers with necessary support. Samsung has identified the affected inventory and stopped sales and shipments of those devices. We are also collaborating with national regulatory bodies.
In Malaysia, customers who have Galaxy Note 7 devices can replace their current device with a new device beginning 29 September 2016 onwards. Customers are encouraged to contact the Samsung Malaysia Careline at 1800-88-7799 for further assistance.
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