Logistics company Ninja Van has officially launched a business use variant of its AI-powered social messaging system, the Ninja Chat for Shippers that allows sellers to directly manage and monitor the deliveries and orders to their customers through the use of a suite of tools.
The app’s main feature is to establish an on-demand communication channel for both the shipper and the receiver that constantly keep tracks of the parcel. An example will be each parcel is scanned when leaving the station and an automated message is sent to the consumers to inform them delivery is headed their way.
The customers also have the option to receive parcel updates via SMS or their preferred social platform service such as Messenger, Line, Viber, Whatsapp, Telegram. But there is more. The Ninja Chat NSN system provides consumer access to additional functions such as in transit option modification such as changing delivery address reschedule the delivery, chat with delivery ninjas, or optimize delivery instructions. Any changes are immediately reflected on the delivery of ninja’s device to deliver the best user and working experience.
As the parcel is delivered to their destinations such as to customers, pickup points, or Ninja Box, a digital delivery receipt is generated which will be sent to the shipper and customer.
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