ASUS Malaysia has rolled out a major upgrade to its customer ownership experience, aiming to back up its long-standing No.1 Quality and Service positioning with more concrete guarantees. The initiative bundles rigorous durability testing, extended warranty coverage, an expanded service network, and a new ProCare program offering free maintenance and priority support.
To start, the company has reaffirmed its laptops go through up to tests simulating extreme conditions, physical impacts, and long-term wear. That includes drop testing from around 100cm to survive typical desk-height falls, temperature testing across a range of -33°C to 55°C to withstand conditions from a hot car to freezing winters, water spill testing to channel liquid away from internal circuitry, pressure testing to protect the chassis and display from heavy external weight, and vibration testing across a 5 to 500Hz range to simulate the kind of jostling that can loosen internal screws over time.
Alongside the testing, they are also adding a 2-year Perfect Warranty for local accidental damage protection on top of its existing 2-year international warranty, covering repair costs from drops, spills, or electrical surges. This applies to every Asus or ROG laptop launched after July 28.
Support access is also expanding, with more than 1,000 service points nationwide and coverage across over 90 countries and regions globally. Users can drop off laptops at authorized Asus Service Centers or Pos Malaysia branches, or opt for a Pick-up and Return service where Asus arranges a courier to collect and return the device.
On the other hand, there’s the new ProCare premium benefit accessible by owners of ProArt, Zenbook, Vivobook S, and ROG laptops launched after July 28. It includes unlimited 360 Cleaning and Maintenance, a ten-step service covering everything from hardware inspection and internal cleaning to thermal paste reapplication, cooling system optimization, and battery health assessment, along with Priority Service that gives ProCare members a dedicated fast lane at authorized service centers.
With quality and protection assurance augmented by exclusive privileges, ASUS is reinforcing the pillars of end-to-end ownership experience for its customers in Malaysia.
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