COVID-19 has brought chaos alongside changes to everyone around the world. Most people do not get to live the way they are used to and the “new normal” of contactless transactions are the only safe way to utilize digital currency which traditionally only preferred when a large sum of money needed to be paid or moved around.

A surge of user activity has been detected since the Movement Control Order (MCO) began in Malaysia, further crafting the importance of contactless payment and more specifically, delivery services. In fact, tons of contactless payment platforms are trying their best to deliver either innovative functionalities or exclusive partnerships.

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Some even prepared secured infrastructures for proper salary disbursements and raising donations to support the underserved community. In Malaysia, Thailand, Indonesia, and the Philippines, contactless donations have accumulated more than US$600,000 (RM2,617,800) alone through contactless contributions.

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Contactless Payment with PayWave

Naturally, every country will have its top performer respectively so we summarized a few from the South Asia and Southeast Asia area which also included ourselves, Malaysia.

  • Malaysia: Touch ‘n Go eWallet is helping the underprivileged communities by directing financial relief from the public directly to local non-governmental organizations (NGOs).
  • Philippine: Total transaction volume on GCash grew by more than 30% since March and it is currently the most downloaded free app in the Finance category on the region’s Google Play Store.
  • Thailand: TrueMoney joined hands with merchants including 7-Eleven, Makro, and CP Freshmart to promote contactless payments and saw its app downloads grew by 20% in recent months.
  • Bangladesh: the largest mobile financial services provider bKash has partnered with the government to facilitate the distribution of salary and government incentives to the country’s workers.

Some users prefer physical money as contactless payment platforms bind bank accounts or credit card info for smoother future transactions. In that case, a virtual credit card could help solve the security problem, but that is a topic for another day.

Personally, I have been using GrabFood and Foodpanda the most for food deliveries. Tell us what is the most used app during the entire MCO period that you have performed contactless payment on down in the comments.

And hey – perhaps it’s time for people to start using services like Samsung Pay and PayWave, too. It’s not entirely “contactless” but at least it’s not directly touching each other.

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