Microsoft has recently announced Viva Sales, a new seller experience application that integrates customer engagement data from 365 and Teams into any CRM system.
In today’s hybrid world, employees are demanding more from their employers, from the tools they utilise to the hours and places where they work, which is especially true for salespeople. Viva Sales offers sellers the tools they need to execute their jobs while providing the insights that sales leadership needs.
As sellers are working, they can tag clients in Outlook, Teams, or Office applications like Excel, and Viva Sales will capture it as a customer record automatically, layered with all relevant customer data.
By utilizing the data collected and AI, Viva Sales also provides real-time customer insights for a deeper understanding of each customer’s behavior in their purchase journey, through full history access and customer interaction materials.
It also streamlines the seller experience by surfacing the insights with the right context within tools salespeople already use, saving sellers time by providing the organization with a more complete view of the customer, and helping them to close more sales.
Refer to the link below for more information on Microsoft Viva Sales.
https://www.microsoft.com/en-us/microsoft-viva/sales
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