OPPO is competing against a lot of brands in Malaysia and that’s no joke but they somehow still manage to garner enough customers and fans to help them continue their business here. The folks over there contribute a huge part of their success to the wholly-supported ecosystem of both aftersales and the My OPPO in-app treatment.
The members-exclusive OPPO is where the Chinese brand puts its most effort into. With more than 2 million users in Malaysia now, the value it brings to the table grows over time with regular intervals of amazing rewards that happen every 16th and 18th day of the month that includes gifts and coupons to various F&B outlets and service-based offerings.
The app also arranges physical events like the O-Time experience that are all closed-door for members where OPPO engages different brands in connection with the user. As for what’s happening inside, it depends on the engaged brands but some examples include lifestyle workshops of cooking and baking classes or first-hand experience with the latest products.
OPPO also thrives in providing a good aftersales service to help customers troubleshoot their devices and provides repairs as necessary. Rated 94% for the Net Promoter Score, everyone is entitled to a wide variety of convenience such as end-in repair service, labour cost, service day discount, disinfection service, software upgrade and 1-hour flash fix on a general basis.
With 17 My OPPO Spaces, 2 Service Centers, and 1 Send-in Repair Service Center around Malaysia, the brand is focused and dedicated to fixing anything that’s wrong with customer devices and they have been slowly expanding compatible stores with after-sales service ever since November 2019.
3rd Anniversary Celebration
So, do you own an OPPO device? If you do, then please join in the member’s fun by registering for an account within the My OPPO app because a lot of deals and offers are happening right now in conjunction with OPPO 3rd Anniversary campaign!
Click here to download it now.
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