Samsung Malaysia Electronics has proudly opened the doors to its new concept Premium Care Center in Kuala Lumpur’s Plaza Low Yat, located on the 4th floor, Lot 28. With a total built-up of 2,200 square feet – an additional 600 square feet from its previous built-up, Samsung’s new concept Care Center is intended to be a one-stop servicing solution where consumers can head to for fast and convenient after-sales services.
The center has been optimized to eliminate long queue lines, along with a premium setting to include soft, plush sofas, air purifiers and complimentary beverages so visitors can wait for the repair of their devices in total comfort.
We at Samsung are thrilled to finally open our new and improved concept Premium Care Center, here in the heart of Kuala Lumpur. Plaza Low Yat is widely known to Malaysians as the tech central hub for consumers to head to, and we believe that this location will be an advantage positioning for after-sales services by Samsung. We are thoroughly committed to providing all Samsung mobile users the finest experiences in all facets of their mobile journey, and the re-opening of this center is a testament to that.
– Yoonsoo Kim, President of Samsung Malaysia Electronics
Furthermore, a wide range of reading materials, charging ports, wireless internet access, and massage chairs combined with multipurpose discussion spaces have been made readily available for visitors to sit back and unwind in an atmosphere that is tranquil yet filled with entertainment to suit individual preferences.
A key highlight of the Care Center is its one-hour mobile device repair service. As a company that is committed to providing exceptional after-sales services, Samsung aims to get repairs done within the hour through first-rate facilities and personalized attention by product specialists and technicians.
Apart from that, other services provided by the store include free device check-ups, cleaning services, and a Smart Learning station which provides informative tutorials on the benefits of Samsung apps and services. Through this upgraded Care Centre, Samsung hopes that consumers will have a more all-rounded and comfortable experience, from the start to the end of their mobile journey.
To celebrate its opening, Samsung is introducing several promotions that can be redeemed exclusively at the Low Yat Premium Care Center. From now till 31 st May 2018, visitors of the Center will get 30% off on any Samsung Smart Care service pack via the Samsung Members app. Moreover, visitors will be eligible for a 30% discount on all Out-of-Warranty device repairs at the Center.
Honestly speaking, I’ve been to the old Care Center before to get my first generation Samsung Gear Fit fixed as it had dead pixels. It was… a typical service center. There was no place to sit and there were only counters with technicians that will talk to you when your number is called.
I somehow got my case escalated to the point where I can get it fixed within the same afternoon, but spanned over 2 hours of wait time.
Since Samsung is upping their game in customer service and make everything as smooth and fast as possible while the customer sits there and chill, I think it’s a very good step forward.
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