Digital transformation has been forcefully accelerated thanks to the COVID-19 pandemic and 64% of IT leaders say that they now know what it takes to digitally transform a workforce yet the people inside of the many teams within a business, are struggling to keep up.
With 68% of Malaysian respondents believing it is the people that are resisting digital transformation as the core problem, the potential to make the shift into a fully computerized workflow could be high as the time to recharge, reflect, and refine just isn’t there.
Therefore, the latest round of surveys performed by Dell Technologies aims to find out how things are right now across the globe, including Malaysia.
Results
The breakthrough benchmark comprises 4 different aspects of Sprint (Chasing innovation and trailblaze technological changes), Steady (Adopts technological changes selected by others), Slow (Inclined to hold back applying technological change), and Still (Tend to resist strongly technology innovations based on perceived risks).
The following data shows how Malaysia fares against the APJ region and the rest of the world.
- Sprint – Malaysia @ 8%, APJ @ 7%, Global @ 10%
- Steady – Malaysia @ 50%, APJ @ 41%, Global @ 43%
- Slow – Malaysia @ 40%, APJ @ 46%, Global @ 42%
- Still – Malaysia @ 4%, APJ @ 6%, Global @ 5%
Additionally, 3 frontiers are identified that define breakthroughs at intersections of people and technology.
1. Connectivity
Although digital transformation has been greatly accelerated thanks to the pandemic that made organizations put in more effort to connect, collaborate, and conduct businesses online, it is still not enough.
76% of Malaysian respondents stated that they need their employer’s support in providing the necessary tools and infrastructure to work anywhere because they are worried about getting left behind due to the inability to perform their tasks at any time, anywhere.
Even more, 82% of them would like their organization to do any of the following to improve the situation:
- Clearly define their ongoing commitment to flexible work arrangements and the practicalities of making it work – Malaysia: 54% (APJ: 46%; Global: 40%)
- Equip leaders to effectively and equitably manage remote teams – Malaysia: 41% (APJ: 42%; Global: 42%)
- Empower employees to choose their preferred working pattern and provide the necessary tools/infrastructure – Malaysia: 49% (APJ: 47%; Global: 44%)
2. Productivity
A high productivity rate means that employees are working at their best efficiency with high quality/quantity of deliverables in a relatively short time. Tackling the issue of repetitive tasks, technology can help alleviate the problem.
At the current state of things, only 19% of Malaysian respondents say their work stimulating and not repetitive while 81% of them are looking forward to learning new important skills that will propel them into higher positions including soft skills like leadership qualities or specializations such as machine learning.
Unfortunately, there are businesses with limited budgets that will be unable to nurture the given set of employees the help they need.
3. Empathy
For any business, the leaders must be a group of empathetic people that can build a similar culture that treats their people as their greatest source of creativity and value.
The research shows there is still work to do and empathy has to inform decision-making ranging from simplifying technology (stated by 51% of Malaysian respondents) to tailoring change programs to individuals’ skills (noted by 51% of Malaysian respondents).
The full report can be accessed here.
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