Personally, I thought the Note7 would be alright after the replacement, but it didn’t turn out that way. Samsung’s latest flagship smartphone had multiple reports of it catching fire at first. Then Samsung admitted to that flaw, and they recalled all of it.
In their official statement, Samsung recognizes that it is their battery’s problem, and with their recall, they wanted to replace all of it. That alone costed Samsung $1 billion, according to analysts. Fast forward about a week after the replaced Note7 was out and about in the world, new reports of these replaced Note7 started to catch fire — again. Probably not the best news for Samsung.
This time around, Samsung axed the entire Note7 instead. Halted all sales and recalls everything back, offering either a replacement or a refund. It’s an expensive decision for Samsung, but a necessary one. It is estimated to cost Samsung a hefty $17 billion, according to analysts.
Quoting Samsung’s statement in its official discontinuation of the Note7, the company said:
Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7.
Kudos to you, Samsung. No one wanted this to happen, and it was the right decision to make.
What’s next for Samsung?
Let’s talk about how Samsung can recover from this other than pointing fingers on what caused this to be a problem.
With the Note7 out of Samsung’s lineup of smartphones, there’s a huge gap between now and the presumably Galaxy S8. With that gap, Samsung will most likely shake its plans up. What I mean is that the future of the Galaxy S8 is quite bleak.
Samsung will either delay the launch of the S8 and fade into obscurity for a moment while they get their act together, or bring the S8 early for its epic comeback. The former would be for safety, whereas the latter does instill some sort of distrust in their customers and potentially ruin the S7’s lifespan. To adhere to their current timeline of releases would be good, but it does hurt Samsung’s sales quite a bit.
Maybe they will release a Note7Pro or something along those lines – where revisions were made upon the Note7 to ensure that there will be no issues? I think that might be possible, but will cost Samsung quite a lot of time.
Either way, it’s time to look for some other smartphones in the market. If you’re not keen on getting another Samsung, I understand. Then there’s only one smartphone that I can recommend now if you really need top-of-the-line specs.
Get a OnePlus 3.
[UPDATE] Samsung just sent us their official statement regarding this issue. In short, Note7 owners can opt for a refund or an exchange to the Samsung Galaxy S7edge. All pre-ordered owners of the Note7 will be contacted from 13th October onwards.
Well that settles it then. Swift actions.
Attached below is Samsung’s full official statement regarding this issue.
Latest update on Galaxy Note7:
SAMSUNG GALAXY NOTE7 PRE-ORDER OWNERS TO GET FULL REFUND OR EXCHANGE TO ANOTHER SAMSUNG DEVICE
With the recent reported cases involving the Samsung Galaxy Note7, Samsung Malaysia Electronics (SME) Sdn Bhd urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately. Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.
The preorder owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related mobile network operators or participating retail partners respectively on the details of the refund or exchange program.
For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologise for any inconveniences caused.
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